Come Work with Us!
Customer relations, dependable repair work, attention to detail, honesty. Whatever it may be, since 1978 Quality Import Service has been dedicated to being the best! Because at this German auto repair facility Quality never goes out of style!
We are hiring. If you are very gifted at what you do, if you have impeccable references, if you are drug free and really live by a principle of putting other people first, then we would love to speak with you. We have an incredible opportunity for people who really care about other people. If this sounds like you then click on the apply button below. We really look forward to hearing from you.
Automotive Service Advisor
We are looking for a competent, friendly service advisor to join our automotive shop. In this role, you will act as the point of contact for our automotive customers, initially greeting them, explaining our services, and collecting payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and have the ability to perform basic math skills.
Responsibilities:
- Greet customers upon arrival to shop
- Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
- Be able to explain the customers concern to the technician
- Consult with technician regarding appropriate service options
- Develop as many solution methods as possible to address the customers concerns
- Explain service options
- Track maintenance or repair status
- Test drive vehicles
- Perform post-service inspection with customers and answer any questions they may have
- Complete the customer experience by ensuring a smooth check out process
- Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
- Manage shop workflow and schedule for technicians
Requirements:
- High school diploma or equivalent required
- AMI Customer Service Certification is a plus
- Excellent interpersonal communication skills
- Ability to explain complicated automotive concepts to customers who may not be familiar with industry terminology
- Compassionate and patient demeanor
- Problem-solving and critical thinking skills
- Highly organized and able to meet deadlines in a fast-paced environment
- Bilingual is a plus
Customer Experience Specialist
We are seeking a highly organized and professional individual to join our growing organization. In this position, you will perform clerical tasks, answer phones, make follow up calls and enhance the customer experience.
The CES is responsible for:
- Answer phone inquiries, direct calls and provide basic company information
- Help prepare reports, presentations, and data
Applicants are required to be:
- At least 18 years old
- Recipients of a high school diploma or GED
- Prior experience handling office responsibilities, experience in customer service, or related field
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel); scheduling appointments/updating calendars
- Excellent written and verbal communication skills
- Highly organized and able to meet deadlines in a fast-paced environment
- Willingness to learn and to grow with the company
- Bilingual is a plus
Automotive Technician
WE ARE WILLING TO TRAIN THE RIGHT PERSON – ALL LEVELS
Service technicians are responsible for providing regular maintenance to customer vehicles, as well as inspection and repair of vehicles with operational or safety concerns. Technicians are responsible not only for the German service we provide on Audi, BMW, Mercedes Benz, Mini, Porsche and VW lines but also Quality Import Service’s reputation as a trustworthy and dependable German automotive service facility. Because of this, a successful service technician will have a strong understanding of automotive maintenance & repair, strong attention to detail, and a dedication to honesty and fairness.
Whether you have a lot of experience or you have just completed your technical training, we believe you will thrive in the environment here at QIS. We look forward to hearing from you, so we can effectively discuss important things, like what we can expect from each other as well as your salary and career opportunities.
Applicants are required to be:
- At least 18 years old
- Recipients of a high school diploma or GED
- In possession of a valid driver’s license
- Committed to keeping up to date on automotive knowledge
- Dependable, honest and organized
- ASE Certification a plus
- Bilingual is a plus
