Quality Import Service

German Auto Repair Specialists

How Strong Customer Communication Sets Auto Shops Apart

How Strong Customer Communication Sets Auto Shops Apart | Quality Import Services image of a technician who works in a shop doing the work while the client is watching for better communication.Whether you need an oil change or more extensive automotive repair, Quality Import Services will always keep you in the loop throughout the process. We use text messages, email communications, and phone conversations to ensure you are informed. While it’s a core tenant of how we do business, other auto repair facilities in Elkhart, IN are not the same.

In either case, our constant and clear communication are two vital services that set Quality Import Services apart. Let’s explore why we value clear communication and how it sets us apart from every other auto shop in Elkhart, IN.

Excellent Communication Reduces Errors

While to err is human, good communication can reduce the likelihood of mistakes on your vehicle. Simply put, things are easier when everyone is on the same page. Because of this, we strive to ensure service advisors, customers, and technicians speak the same language. While it may take us a bit longer on the front end, it saves everyone time on the back end and helps avoid mix-ups. 

For example, if you don’t understand the problem with your BMW and are unable to communicate the symptoms, a service advisor may be unable to relay it to the technician. This can lead to a chain of miscommunication that causes an incorrect diagnosis and unnecessary repairs, costing everyone time and money. In fact, the National Highway Traffic Safety Administration reports that consumers lose tens of billions of dollars every year from unnecessary or faulty car repairs. Instead, Quality Import Services goes to great lengths to ensure we understand the problem and offer the best solution the first time. 

Our Excellent Communication Instills Trust and Assuages Concerns

We get it — no one enjoys a trip to the auto shop in Elkhart, IN. Much of this disdain is due to a lack of trust. Consider this —78% of customers suspect they are overpaying for an auto repair in Elkhart IN, and 40% are certain they paid too much. 

While we can’t speak for all auto repair facilities, Quality Import Services remedies this problem with clear communication. We leverage state-of-the-art technology and digital tools to provide documentation and photos of any component that needs service or repair. That way, you can physically see the damage, understand the auto repair, and have a much better perspective on the work involved. Our unrivaled level of transparency is another reason why we’ve earned an average of 4.8 out of five stars in Google reviews and won Best of Elkhart 2022 – Preferred Technician.

Better Communication Builds Better, Stronger Relationships

Your vehicle is the second largest purchase you’ll make in your lifetime — after a home. Because of this, it’s vital to have a relationship with a reliable auto shop in Elkhart IN you can trust. And the foundation of any relationship is clear communication and trust. But if your auto repair shop doesn’t communicate and build trust, it could cost you in the long run. 

For example, if your Porsche technician suggests you have an oil leak, it’s important you trust the technician and have the auto repaired as soon as possible. However, if you don’t trust the technician and ignore their suggestions, it can lead to more expensive engine repair or outright engine failure. At Quality Import Services, we strive to build trustworthy, lasting relationships by clearly and honestly communicating with you. We will never suggest services you do not need because we value you and your business. 

We Listen & Are Open to Feedback

When it comes to communication, it’s not a one-way street. Instead, we strive to listen to and understand your concerns. That’s why we actively solicit customer reviews. We want to hear your unbiased opinion about how well we have done. We also want to hear about the areas in which we can improve. Whether the review is good or bad, it holds unrivaled value. And we encourage you to provide us with your feedback. At any point, if we fail to wow you with our customer service and solutions, please don’t hesitate to send us a message or schedule an appointment with our shop owner.

Contact Quality Import Services in Elkhart, IN

When it comes to finding European or German auto repair in Elkhart IN, you have no shortage of options. At Quality Import Services, we understand this and go to great lengths to stand out at every turn. One way we do this is to provide crystal clear and constant communication. As the leading auto repair center in Elkhart, IN some of the most common services we provide include:

Contact us today by calling (574) 262-1037 or visiting us at 2504 Johnson St, Elkhart, IN 46514 to schedule an appointment. 

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